Cisco Finesse – Adding 3rd Party Gadgets
Hey guys, In this post, I’m going to show you how to add new gadgets to your Cisco Finesse. It can be any special gadget you may have…
Tag: UCCX
6 posts
2 min read
Cisco UCCX – Sending email using Script
Hi people!In today’s post, I will show you how to configure your UCCX Script to send emails. This can be easily a complement of my last Post (Cisco…
Cisco UCCX – Recording Prompt Script
Hey Guys, Today I’m going to show you the step-by-step to create a Script on UCCX, where you can record your own Audio Prompt. The audio is automatically…
UCCX – Queries using Python Script
Hey guys, As promised in my post about ODBC Connection, (you can read it HERE), I’m going to show you how to create a basic Script using Python…
3 min read
Cisco Finesse – Disconnection Problems
Hi everybody, Today, I’m going to give you a troubleshooting tip about an issue I’ve been facing, on Cisco Finesse. Agents started complaining that they suddenly get disconnected,…
Creating an ODBC connection with UCCX
Hey everybody, Today I want to show you how to create an ODBC connection with UCCX, which can be mainly used for Wallboards/Dashboards. To be able to access…