Today I’m going to talk about a very useful feature which gives us power to control remotely a Deskphone, and even make calls from it.
First things first, you will need to install an extension to your Browser, to be able to control the phones.
With the Browser extension installed, let’s check now what do we need to do on CUCM.
It’s pretty easy!
- Phone Web Access
Make sure the deskphone is enabled for Web Access. Go to the Device’s Page, scroll down till you see the Web Access option. It must be Enable.
- NEW End User
We could use any End User for that. But, as I’m centralize all requests in one user, I decided to create a new one only for that.
Each phone you want to control, you have to associate to that End User.
So, create a new user, associate as many phones as you want to Control, and add a Rule you have in your CUCM which gives them ability to control the phones.
- Remote Control
After installing the Browser extension, and configuring the Phone and End User, now it’s time to test the Remote Control.
Go to CUCM, find the Phone you want to access and get the IP Address (Phone must be registered)
PS: If you are controlling a phone which is MRA registered, you will need to be able to route to its real IP Address
As soon as you click on the IP Address, to access the Phone’s information, you will notice now something different. The option Control Me will be displayed.
Then, you will be asked to enter the Username and Password, from the End User we created above.
And now you have the Phone’s screen being displayed, with all available commands next to it.
From there, you can access the Settings, change configuration, and even Make calls…
Hope you enjoyed this quick, but useful and interesting Tip!